Before we work together
The questions we hear most.
01What is SocialFly?
SocialFly is an always-on brand growth department for U.S. businesses. Our human-led team delivers strategy, creative production, daily distribution, audience activation, approvals, and performance insights so businesses can show up consistently, build trust, and strengthen authority without hiring a full internal marketing department.
02Is SocialFly software or a managed service?
SocialFly is a fully managed brand-growth service, not a do-it-yourself scheduling tool. Clients work with real marketing professionals who guide strategy, creative production, daily distribution, audience activation, approvals, and reporting.
03What does an always-on brand growth department mean?
It means SocialFly functions as an outsourced marketing team that continuously manages the core work required to keep a brand visible: strategy, creative production, daily content distribution, audience activation, approvals, and performance reporting.
04What is audience activation?
Audience activation is the process of keeping a brand responsive and engaged through comment monitoring, message monitoring, interaction support, and timely brand-safe responses that help turn visibility into stronger customer relationships.
05What types of businesses does SocialFly work with?
SocialFly is built for visibility-dependent businesses including restaurants and hospitality, medical practices and med spas, home services, retail and furniture, real estate teams, law firms, construction and trades, and local chains or multi-location brands.
06How much does SocialFly cost?
SocialFly plans currently start at $999 per month. Starter Social is $999 per month, Growth Social is $1,699 per month, and Authority Social is $2,499 per month. Optional add-ons such as influencer campaigns, paid ad management, and custom video days are quoted separately.
07Which social media platforms can SocialFly manage?
Depending on the selected plan, SocialFly can manage content distribution across Facebook, Instagram, TikTok, and YouTube. Platform mix, posting frequency, creative requirements, and approval workflow are confirmed during onboarding.
08How many social media posts are included?
Starter Social includes 1 post per day per platform, Growth Social includes 2 posts per day per platform, and Authority Social includes 3 posts per day per platform.
09Does SocialFly create the graphics, captions, and videos?
Yes. SocialFly creates platform-specific graphics, captions, short-form video content, branded assets, and campaign messaging according to the selected plan and the client’s brand direction.
10Can clients approve content before it is published?
Yes. SocialFly provides a content calendar and approval workflow so clients can review planned content, request changes, and approve posts before publishing.
11Does SocialFly provide analytics and reporting?
Yes. Plans include performance tracking and reporting for metrics such as reach, impressions, engagement, clicks, audience growth, and top-performing content when the connected platform provides those metrics.
12Does SocialFly manage paid social advertising?
Paid ad management is available as an optional add-on for brands ready to amplify strong organic content through targeted Meta and TikTok campaigns. Advertising spend is separate from SocialFly management fees.
13What locations does SocialFly serve?
SocialFly serves businesses throughout the United States through a national delivery model. Strategy and creative are adapted to each client’s audience, priority markets, industry, service area, and competitive environment.
14Does SocialFly serve businesses nationwide?
Yes. SocialFly supports businesses across the United States with centralized strategy, creative production, daily distribution, audience activation, influencer coordination, and reporting while keeping campaigns relevant to each market and audience.
15Can SocialFly manage social media for multi-location brands?
Yes. SocialFly can coordinate shared brand standards and approvals while adapting campaigns for different locations, audiences, promotions, and market conditions.
16Is there a long-term contract?
SocialFly offers monthly managed-service plans without a long-term contract. Current plan terms, billing details, and cancellation requirements are presented before checkout and in the service agreement.
17Does SocialFly offer influencer marketing management?
Yes. SocialFly can manage influencer campaigns from strategy and creator matching through outreach, negotiation, approvals, campaign execution, brand protection, and performance reporting.
18Is SocialFly’s service managed by people or fully automated?
SocialFly is human-led. Experienced marketing professionals guide strategy, writing, design, approvals, publishing decisions, and reporting. Automation supports the workflow, but people remain accountable for the client’s brand and work.
19How do I get started?
Book a strategy call or review the current plans. SocialFly reviews your brand, goals, audience, and content needs, recommends the appropriate service level, and then begins onboarding, strategy, creative production, and distribution.
Ready to choose a plan?
Compare daily publishing frequency, platforms, creative support, and account management side by side.
Review the plans